Terms & Conditions

Customer Support And Service

At Wizard Ideas, we always aim to deliver the very best in all we do, your satisfaction with our service and products is our prime concern, always. If you want to get in touch please contact customer services on:

Email: info@wizard-ideas.co.uk
Telephone: 0151-653-0537

       Customer service representatives are available Monday to Friday, 9am - 5.30pm. We aim to respond to and resolve all enquiries within 2 working days. We will never take longer than 5 working days to acknowledge any enquiry. Enquiries About Orders Placed If for any reason you need to contact us with regard to a particular order please email our customer service team as above. Please quote your name, order I.D. order date and product ordered in all communications. Quality Of Goods We never compromise the quality of our goods, we understand quality and value for money is upper most in our customer’s minds. All our products are manufactured to the highest standards. If your goods have been damaged in transit or you discover a fault, please retain all documentation and packaging and contact us as soon as possible after receipt. Arrangements will be agreed for return and replacement items will be dispatched. Please contact us prior to returning any goods, this will allow us to quickly resolve any issues. email: info@wizard-ideas.co.uk Delivery Charges Free delivery throughout the UK. (Please ask about delivery charges for other Countries). Delivery Method and Times Speed and quality of delivery is very important to us. We want you to be more than satisfied with our delivery service. We make every effort to dispatch orders on the day of receipt, if received before 3pm Monday to Friday. We normally use Royal mail and delivery is usually effected within 2/3 days maximum In recent results Royal Mail delivered 92.1% of items on the next working day (Monday-Saturday) after posting. It is worth noting that we find a high proportion of missing items are held at local sorting offices or are held by a neighbour or colleague. Both Royal Mail and our Courier should leave a card indicating this, however there are times when these are misplaced or not left at all, so if possible please check first. As is customary, compensation is limited to the value of goods lost, a replacement will be offered or refund as appropriate. Your statutory rights are not affected. In the event we are unable to dispatch your order promptly we will email or call you to advise you of this. On the rare occasion that a product is out of stock, we will email or call you as soon as possible to let you know the estimated time for delivery, allowing you to make alternative arrangements, if you wish. email: info@wizard-ideas.co.uk Payment Options We accept Mastercard, Switch, Visa, Delta and Debit Cards. Unfortunately we cannot accept payment by any other card. We are happy to accept payment by cheque. Please mail cheques, with a copy of your order, to our address in the contact details. Just complete your order as usual on the website, choose the cheque payment option and at the checkout print your order. Business Account To set up a business account, please contact us on 0151-653-0537, references will usually be required. Schools/Colleges/Universities/Public Services To set up a School/College/Public services account, please contact us 0151-653-0537, we accept orders with a valid purchase order. Security of Credit Card Payments All transactions on this site are processed using SSL, (Secure Socket Layer),an encryption feature of software built into web browsers, preventing access to information exchanged between browser and server by anyone else. This protects the transfer of credit card and other details to our server. On most PC's you will see a padlock symbol at the bottom of your browser, indicating that the pages are being displayed under SSL encryption. Depending on your browser set up this may also display the security alert: "You are about to view pages over a secure connection, any information you exchange within this site cannot be viewed by anyone else on the web”. Our site also uses COMODO to ensure all personal information transferred to/from the site is also done securely. Your security and satisfaction are a prime concern at Wizard Ideas. Order Acceptance Order Acceptance and the completion of the contract between us will take place on the dispatch to you of the products ordered, unless we have notified you that we do not accept your order, or you have cancelled it in accordance with the instructions in cancellation in our terms and conditions.  Non-acceptance of an order may be a result of one of the following: Our inability to obtain authorization for your payment. The product you ordered being unavailable from stock. The identification of a pricing or product description error. We reserve the right to not communicate regarding a transaction for which authorization was not obtained or if fraudulent activity is suspected or identified. Application of VAT Charging will be made by Wizard Distributors, a VAT registered Company. Therefore VAT is included in our prices All brand names and product names are trademarks or trade names of their respective holders. The brands and trademarks owned by the OEMs (original equipment manufacturers) are referred to only for the purpose of pointing out which of the OEM products are compatible with ours. Wizard Ideas are not in any way associated with any OEM. Privacy & Security Policy We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) and according to the Which? Web Trader Code of Practice. We collect information about you for two reasons: • firstly, to process your order • second, to provide you with the best possible service We will never pass on your details to third parties. We operate a policy, which gives users the opportunity to opt in to receiving marketing material and promotional emails. If you would like to be removed from our mailing list please send an email with the title Unsubscribe in the subject box to, info@wizard-ideas.co.uk The type of information we will collect about you includes: your name address phone number email address credit/debit card details via WorldPay We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us at info@wizard-ideas.co.uk If you find any inaccuracies we will delete or correct them promptly. The personal information, which we hold, will be held securely in accordance with our internal security policy and current UK law. We use technology to track the shopping cart of visitors to our site. This includes using a "cookie" which is stored on your browser, this offers the facility to auto complete your address details on our order form. You can usually modify your browser to prevent this happening. If you have any questions/comments about privacy, you should email us at: info@wizard-ideas.co.uk Security All transactions on this site are processed using SSL, (Secure Socket Layer), an encryption feature of software built into web browsers, preventing access to information exchanged between browser and server by anyone else. This further protects the transfer of all personal information to our server. On most PC's you will see a padlock symbol at the bottom of your browser, indicating that the pages are being displayed under SSL encryption. Depending on your browser set up this may also display the security alert: "You are about to view pages over a secure connection, any information you exchange within this site cannot be viewed by anyone else on the web”. Your security and satisfaction are our prime concerns at Wizard Ideas.

Copyright © 2005 Wizard Ideas. All rights reserved. Please see our Terms for further details.